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What is Alternative Dispute Resolution?

Alternative Dispute Resolution (ADR) offers consumers the possibility to turn to official entities for assistance in resolving or guiding disputes related to consumption, without the need to initiate court proceedings.

In general, the procedure works as follows: the consumer requests the intervention of an impartial third party who acts as a mediator between the consumer and the business. This mediator can suggest a solution, impose a binding decision, or bring both parties together to reach an agreement. ADR is typically faster, less formal, and less costly than traditional judicial proceedings, making it an efficient and accessible option for conflict resolution.

Feel Nazaré

Feel Nazaré provides all the necessary information to help you exercise your right to file a complaint with an official, third-party, and impartial entity, in compliance with Article 18 of Law No. 144/2015, of September 8.

If you are dissatisfied with one of our services or with a solution we have proposed, you can consult the Consumer Portalor contact an Alternative Dispute Resolution (ADR) entity.

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

Rua D. Afonso Henriques, 1

4700-030 Braga

Phone: +351 253 619 107

Email: geral@cniacc.pt

Web: www.cniacc.pt

European Union Dispute Resolution

The European Union has created a website to support consumers in submitting complaints related to consumer disputes. You can access the official site at: https://webgate.ec.europa.eu/odr/main/?event=main.home.show

The Feel Nazaré team is available to clarify any additional questions regarding this process.

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